In order to achieve online success with their proprietary websites, hoteliers should have their own blog and update it on a regular basis. Even the big brand hotel chains now have their own blog and in the case of Marriott hotels it is actually the CEO who blogs on behalf of the organisation, highlighting the credibility of this new Web 2.0 aspect of the Internet.

Having your own blog gives the hotel the opportunity to get its own opinion across to potential guests and with the ability for guests to make their own contributions and respond to your blog posts it works to develop a closer relationship with your guests.

Trading online obviously means that you lose that one to one contact with guests that you achieve in the hotel itself – having a blog is one way that you can recreate this relationship over the internet.

Unlike the rest of the website which needs to remain mostly formal and project the right image of the hotel brand, a blog is a much less regimented area where you can speak on a level with guests and use more colloquial language.

The blog will provide guests somewhere they can ask questions and make suggestions for any improvements they think you can make to the hotel.

Although the idea of guests being free to say what they want about your hotel on your website is a slightly scary prospect, it is better to have people posting about this on your blog where you can respond quickly and effectively than on another website where you will not know that a negative comment has been made and therefore unable to respond. Unlike the rest of the site a blog can be updated very quickly meaning you can respond to any comments almost immediately this has already proved an invaluable capability for many big brand names.

If you’d like to find out more about the benefits of blogging for your hotel feel free to contact our HotelTeam