MotiveCare™ 24/7 Support Services

Supporting our clients through the entire software development project is key to the Motive ethos and it doesn’t end when we launch your website or application!

Comprising a variety of options MotiveCare™ is an easy and efficient way to maximize your investment with us, providing 24/7 telephone and online technical support for your software. 

We can tailor our support packages to suit varying levels of support, time constraints and budget all with defined service levels so you can ensure you get the help you need as quickly as your business requires.

Our MotiveCare™ support encompasses:   

• Responding to requests for information or assistance
• Responding to notifications of a defect in the software
• Fixing data issues: invalid data, corrupted files, backup and restore problems
• Fixing environment issues: network, computer problems, printing problems and operating system problems
• Fixing import/export problems
• Investigating upgrade issues: machines, operating systems, service packs and applications software
• Guaranteed developer standby
• Site monitoring services.

Our standard MotiveCare™ packages are:

Support Vouchers

Your task is attended to in chronological order

 

Business Class Support

Your task is guaranteed a same day response

 

Enterprise Class Support

Your task is guaranteed a 2 hour response

Full details of what these packages cover is available on request.

Additional bespoke service options can always be included, please discuss your requirements with us.